However, service processes are usually slow processes which are prone to poor quality, and service quality has the inherent characteristic of heterogeneity. 然而，服務(wù)流程通常因作業(yè)速度緩慢而造成服務(wù)品質(zhì)不佳，另一方面服務(wù)品質(zhì)本身也具有變異性的特質(zhì)。
But this paper is rather unconventional and attempts to dig out the actual problems and stumbling blocks that hamper the process of delivering services to customers. 本文別出心裁地嘗試發(fā)掘出對顧客之宅配服務(wù)流程中有所妨礙的實(shí)務(wù)疑難問(wèn)題及絆腳石。
