In this part you will also look at the dynamics of recovery and slippage, or stopping and reversing readiness slippage of a customer. 在這部分你也會(huì )了解到客戶(hù)準備度動(dòng)態(tài)的恢復和滑移，或是客戶(hù)準備度變動(dòng)的停止和倒退。
This module demonstrates the relationship between service style and customer readiness, which results in informed, satisfied customers that keep coming back. 情境服務(wù)的模型論證了在服務(wù)風(fēng)格與客戶(hù)準備度之間如何使客戶(hù)更了解我們和滿(mǎn)意，并保持回頭的的關(guān)系。
