Accordingly, this paper will analyze how to manage customer knowledge to creat more values for companies from the company's view. 因此，本文將從企業(yè)角度來(lái)分析如何管理好客戶(hù)知識，為企業(yè)創(chuàng )造更多價(jià)值。
Then the article proposes the dynamic model and different management of customer knowledge sharing.The article researches the functions of CRM and the other assistant support. 然后，本文提出了客戶(hù)知識共享的動(dòng)態(tài)模型和差別化管理，研究了客戶(hù)關(guān)系管理對客戶(hù)知識共享的作用，客戶(hù)知識共享的輔助支持等內容。
