This paper briefly introduces Fuzzy Set Model in customer satisfaction testing, explore evaluation targets of customer satisfaction in negotiable securities, and advance Fuzzy Method in customer satisfaction testing of negotiable securities.
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- 本文簡(jiǎn)要介紹顧客滿(mǎn)意度測評模糊模型,探討證券業(yè)顧客滿(mǎn)意度評價(jià)指標,提出證券業(yè)顧客滿(mǎn)意度測評模糊技術(shù)。
