Some methods of call center system architecture and design such as TTS, transfer call to CSR and to transact in finance system are drawn from practice.

 
  • 并實(shí)踐總結出在構建大型金融呼叫中心的過(guò)程中,對于TTS,轉接CSR以及進(jìn)行金融交易的最通用的體系架構和設計方法。
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