Six dimensions of the service quality can be derived: assurance, information providing, reliability, empathy, operation capability, and tangibility.

 
  • 而綜合證券商之業(yè)績(jì)績(jì)效與服務(wù)品質(zhì)、顧客滿(mǎn)意度之間具有相關(guān)性;
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