Library service character is the soul of library service. 圖書(shū)館服務(wù)品格是圖書(shū)館服務(wù)的靈魂。
Service quality can't equate with the customer satisfaction, however, they can be integrated in the library service. 服務(wù)質(zhì)量和用戶(hù)滿(mǎn)意度是不同的，二者由于圖書(shū)館服務(wù)的特性趨于統一。
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