It is understood that OFTA is working on pilot studies for a Customer Complaint Settlement Scheme (CCSS) aimed at resolving contractual disputes between communications operators and their customers.

 
  • 電訊管理局現正就推行解決顧客投訴計劃的試驗研究作出跟進(jìn)。該計劃的目的在于解決通訊服務(wù)營(yíng)辦商與顧客之間的合約糾紛。
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