Compared with tangible products, service has many different characteristics such as intangiblity, inseparability, and customer involvement, etc.

　
英 美
  • 摘要服務(wù)業(yè)所具有的無(wú)形性、生產(chǎn)消費同時(shí)性和高顧客接觸度等特點(diǎn)，使得服務(wù)業(yè)的模塊化不同于制造業(yè)。
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